Virginia Griffith, OGC’s Director of Business Development and legal spend management evangelist, discusses why law firms must be willing to work alongside their clients to find common ground around rate setting in Westlaw Today.
Leveraging 25+ years of legal services industry experience, Virginia recommends the following proven approaches to help bridge the gap between clients’ need to control costs and law firms’ drive for revenue gains:
- Greater transparency and clarity in billing invoices
- Regular status updates and checkpoints, especially with respect to budget
- Monitor engagements to ensure that they stay within scope
- Shore up billing practices to protect client confidentiality
Law firms are service providers – not just legal advisors. As such, they need to be more focused on providing good service and value if they want to retain and grow existing client engagements and acquire new ones. Learn more about OGC’s commitment to client-centric legal service.